CareCloud, a provider of cloud-based revenue cycle management, released the results of its first annual Patient Experience Index (PXI), created to give medical groups actionable insights into the evolving patient experience.
In an interactive online survey, 1,443 patients shared their perspectives of their outpatient healthcare experiences during the previous 12 months, according to a press release from CareCloud. One of the most surprising results showed Baby Boomers are more likely than Millennials to use digital healthcare tools, the press release noted.
In addition, electronic medical records and other patient-directed technologies are having a profound and largely positive impact on patient behavior — sometimes enough to cause shifts among patients from one provider to another, according to the press release.
Findings from the 2016 PXI are below.
Patients Report EHRs Not Interfering with Care
Eight out of 10 patients report that electronic health records (EHR) have either improved, or had negligible impact, on their experience with their physician. In fact, nearly one-third of respondents say that their overall care has improved with EHRs.
Boomers Outpacing Other Age Groups in Adoption of Patient Engagement Tools
In contrast to stereotypes surrounding technology and Millennials, Boomers (51-65 years of age) are the group most likely to take advantage of digital healthcare tools. They are viewing online medical records, requesting prescription refills and contacting their providers with follow-up questions.
Millennials are Most Likely to Switch Based On Technology Availability
High levels of interest in online healthcare tools span all demographic groups. Millennials, however, were the group most likely to make a change based on the availability of online tools. The report shows patients between the ages of 18 to 35 are twice as likely to switch providers in order to access online financial and medical records than any other age group.