A multi-university team, including Cleveland State University, has completed a qualitative study analyzing doctor perceptions of electronic health records, the positive outcomes of the technology and areas for improvement. Those surveyed indicated a number of clear challenges associated with the use of EHRs including: increased workload for care givers; issues around trust, both of the technology itself and information inputted by other physicians; perceived over-reliance on technology; and problems with user training, according to a press release from Cleveland State University.
In addition, findings indicate that many doctors simply created their own “workarounds” that circumvented EHRs all together, while many medical professionals were also reluctant to speak up about their issues with the technology due to a “culture of silence” present at many medical institutions, the press release notes.
“There has been a lot of data collected about EHRs but little analysis of how the people using the technology actually feel about it,” notes Tracy Porter, college associate lecturer within the Department of Management at CSU and co-author of the study. “Our work indicates that there are clear problems being identified by the EHR user but due in part to workarounds and the culture of silence these issues are not being properly addressed, reducing the benefits of the technology and potentially leading to additional problems.”