Not Many Use EHRs to Make Decisions


More than 80% of physicians have adopted electronic health records (EHRs), and 60% of consumers who use digital health tools say they have an electronic health record, according to a survey from HealthMine of 500 insured consumers who use mobile health tools. But most are accessing their health record to simply “stay informed.” Only 22% of digital health users are accessing EHRs to help make medical decisions.

Highlights of the report show:

  • Twenty-nine percent (29%) of those consumers who say they do have an EHR are not getting much benefit from it.
  • Fifteen percent (15%) say it’s hard to understand the information, and another 14% don’t access their EHR.
  • Forty-four percent (44%) of consumers with access to an EHR report they are not able to see everything that their doctor sees.

Bryce Williams, CEO and president of HealthMine said, “Electronic health records are still in the early phases of consumer adoption. They have the potential to engage consumers more directly in managing their health.” He continued, “Wellness programs can help bridge the gap between EHR adoption and understanding by making the information both meaningful and actionable for patients.”

The HealthMine Survey queried 500 consumers who use mobile and/or Internet-connected health applications/devices and are enrolled in a 2016 health plan. The survey was fielded by Survey Sampling International (SSI) in March/April of 2016. Data was collected via an opt-in panel. The margin of error is 4%. Survey Sampling International (SSI) has been the Worldwide Leader in Survey Sampling and Data Collection Solutions, across every mode, for 37 Years.


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