Significant Investments Made in Smartphone Communications


A new study from Spyglass Consulting Group shows that 63% of hospitals and health systems surveyed have deployed or plan to deploy a mobile communications platform supporting more than 500 Smartphones over the next 12 to 18 months.

These deployments address the mission- and patient-critical communications required by nurses and other mobile hospital workers across the enterprise. The average size deployment included 1,100 Smartphones while the largest deployment included more than 5,000 Smartphones.

Spyglass found that 44% of organizations surveyed had developed comprehensive mobile communications strategies to address the current and future communications and collaboration requirements of nurses, care team members, and other mobile hospital workers.

Spyglass also identified four critical success factors for hospital IT to consider when widely deploying a Smartphone-based communications platform:

  • Scalability: deploying a highly reliable, manageable and scalable platform to support mission-, patient- and life-critical communications.
  • Interoperability: integrating with hospital IT systems infrastructure, including the hospital’s PBX, clinical information systems, biomedical devices and nurse call system to support data-driven closed-loop communications.
  • Multi-device support: providing support for hospital-owned Smartphones, personally-owned Smartphones and a desktop computer interface for enhancing and expanding care team collaboration within the hospital and across the community
  • Hospital leadership: driving widespread end user adoption through hospital administration leadership, commitment and investment

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