In a recent survey, Vitals, a healthcare solutions provider, found that patient feedback was second in importance to a doctor’s treatment philosophy when choosing a doctor.
In general, 75% of doctors are given top marks by their patients (4 or 5 stars). Yet, 17% of doctors are given the lowest rating – 1 star – by patients. That correlates to data from The National Practitioner Data Bank, part of the Department of Health and Human Services, that reports 15% of doctors have at least one malpractice payout.
Data from the National Practitioner Data Bank includes information on medical malpractice payouts and certain levels of disciplinary actions in the U.S. for physicians and other licensed health care practitioners. However, only hospitals, doctors, law enforcement, insurance companies, and a few other select groups are granted access to the data.
“We don’t view this as a coincidence,” said Mitch Rothschild, founder and chairman of Vitals. “What that tells us is that one out of every six doctors aren’t meeting patient needs – and reviews left by patients can help consumers avoid these doctors.”
While most 1-star reviews don’t mention how a doctor diagnoses and medically treats a patient – the stuff that malpractice lawsuits are based on – they do reveal another dark side. Common words had to do with negative patient experiences. People complained about dirty “offices” or didn’t like what a doctor had “told” them. “Appointments” were hard to make and “calls” were never returned, according to a press release from Vitals.
Similarly, an analysis of words used in all doctor reviews reveals that a patient’s experience before even seeing the doctor greatly impacts overall satisfaction. Looking across all reviews, words like “time,” “staff” and “office” were the top words used. The word “care” also ranked on top, pointing to the importance of a good bedside manner. And people talked about having a relationship with their doctor for “years.”
The Best and Worst Ranked Docs
When it came to the highest-rated doctors, surprisingly, not one primary care specialist cracked the top five. Instead, specialists and surgeons represented the top of the list.
HIGHEST RANKED SPECIALISTS
- Neuromusculoskeletal Specialists
- Thoracic Surgeons
- Plastic Surgeons
- Colon & Rectal Surgeons
On the bottom of the list were psychiatrists, often vilified for their cool, disconnected demeanor, along with specialists that people see on their worse days, like emergency doctors and pain management specialists.
LOWEST RANKED SPECIALISTS
- Preventative Medicine Specialists
- Pain Specialists
- Emergency Doctors